Which photos are required

Nok Snap asks for photos where they’re evidence. A missing required photo shows on the button, such as Photo needed: The damage.

Receiving

Photo	When	Required?
Whole shipping label	Any package, when you photograph it or are asked	Optional if the tracking number is known. With no tracking number, Required to finish the package, unless you tap No label on this package. Required on a blind receipt
Shipping label or box	Blind receipt with no tracking number	Required
The box	Package condition is Good	Optional
The box	Any other package condition	Required
What was in the box	Nothing in Box, Finish Short or Not Received	Required
Seal or packaging	Evaluated New	Optional
The unit	Evaluated Not new	Optional
The damage	Evaluated Arrived damaged	Required
Product or serial label	Evaluated Recalled	Required
Overall, then serial label (2 photos)	A warranty claim number is entered	Required
Serial label	The serial was typed	Optional
The extra item	Add Extra	Required
The issue	Report Issue: Damaged, Wrong SKU, Condition Issue, Serial Mismatch, Counterfeit Suspected, Hazmat, Extra Item, Packaging Issue or Label Mismatch	Required
The issue	Report Issue: any other type	Optional
Product photos	Create product	Required (at least 1)

Photo	When	Required?
A field’s photo	The product’s setup asks for it: always, when the check is Fail, or when an option is chosen	Required while it’s showing
The unit overall	Approving a warranty claim	Required (at least 1)
Overall, then each issue	Rejecting a warranty claim	Required (at least 2)

Photo	When	Required?
A product photo	Add photo	Your choice
Product photos	Quick-create	Required (at least 1)

Nok can also ask for another photo after you’ve sent something. If it does, the card says Photo needed. Tap it and take the photo.