Messages and what to do
Connection
| Message | What to do |
|---|---|
| Can’t reach Nok. Check the Wi-Fi and try again. | Fix the Wi-Fi |
| You’re offline. Looking things up needs a connection. | Try again once you’re back online |
| Offline — matching needs Wi-Fi | Reconnect to search for packages |
| You’re offline. Looking up and starting a unit needs a connection; queued grades still send. | Reconnect to look up the next unit. Your queued grades are safe |
If everything’s failing with a good connection, check the device’s date and time. See Diagnostics.
Signing in
| Message | What to do |
|---|---|
| Your sign-in ended. Enter your PIN again. | Enter your PIN |
| Your session ended. Enter your PIN to sign in again. | Enter your PIN |
| This worker is suspended. Ask an admin to restore them in the Nok portal. | Ask your admin |
| This device was removed from Nok. | Ask your admin to re-issue its setup code |
| Not allowed from this device. | Ask your admin |
| This device is still waiting for approval. | Ask your admin to approve it in the Nok portal |
Receiving
| Message | What to do |
|---|---|
| Items still sending. Wait for them before pausing, or before ending the session. | Wait, or check your connection |
| That’s the product barcode. Scan the unit’s serial, or stick on a UID label and scan it. | Scan the serial, or print a UID |
| That’s a tracking label. Finish this package before scanning the next one. | Finish this package first |
| That’s a location label. Scan the product’s barcode. | Scan the product |
| Already used in this package, or already received | Check the unit you’re holding |
| No product matches. Search by name or SKU, or create the product. | Search, or tap Create product |
| Not on this RMA. Confirm Add Extra to receive it. | Tap Add Extra if it really is in this package |
| Enter the warranty claim #. | Enter the claim number from the paperwork |
| The warranty claim # is digits only. | Check the number. It also shows for 0 or an impossibly long number |
| Notes for this identifier couldn’t be checked (offline?). Receiving can go on. | Carry on |
| Photograph the whole label, or choose No label on this package, to finish. | Take the label photo, or tap No label on this package |
| Only the worker who received this unit can fix its UID or serial here. | Use Report Issue on the unit |
| That’s the identity it already has. | Check the code, and scan or type the right one |
| … is already on another unit. | Check the code. If it’s right, use Report Issue |
| This package is finished. Undo the package instead of one line. | Undo the package |
Grading
| Message | What to do |
|---|---|
| This product has no grades set up. An admin sets them up in the Nok portal. | Ask your admin |
| This unit is at …, so it can’t be graded here. | Send it to that warehouse, or tap Dismiss |
| A worker has this in progress. An admin can release it in the Nok portal. | Ask them to finish, or ask your admin |
| This inspection was released in the Nok portal. Start again. | Scan the unit again |
| This inspection was already submitted. Look the unit up again to see its grade. | Scan the unit again |
| The grading steps for this product changed. Check the unit again, then start. | Check the unit, then start |
| Resume your grading session to reopen the unit. | Tap Resume first |
Printing
| Message | What to do |
|---|---|
| The printer isn’t responding. Check it’s on and on this Wi-Fi | Check the printer, then retry |
| The printer didn’t confirm the job (it may still print: check before reprinting) | Look at the printer before reprinting |
| Another job is printing | Wait, then retry |
| No printer chosen | Choose one. See Printer setup |
| The UID label didn’t print | Check the printer, then tap Print a UID again |
Products
| Message | What to do |
|---|---|
| Catalog not downloaded yet | Tap Download catalog, on Wi-Fi if you can |
| That’s a unit label. Open it from Grade or Utilities. | Use Grade, Info or Lookup |
| That’s a tracking number. Receive the package from the Receive tab. | Go to Receive |
| Not in the catalog on this device | Pull down on the Products tab to update the catalog |
Queued work
| Message | What to do |
|---|---|
| Waiting on an earlier item that needs attention | Fix the earlier item first |
| A photo it needs couldn’t be uploaded | Check your connection, then Retry in Diagnostics |
| The worker’s session ended more than 24 h ago, so this can’t be sent as them | Ask your admin |
Still stuck? Open Diagnostics and export the logs for whoever supports you.